Frequently Asked Questions
Have questions? You're in the right place. We've pulled together answers to some of the most common questions we hear from towing operators about who we cover, what we require, and how our program works. Because every operation is a little different, these answers are meant to give you a general sense of how we approach things.
If you don't see your question below, or you'd like to talk through the details of your operation, contact us or our partners at Colstan & Associates are always happy to help. Reach out anytime and they'll point you in the right direction.
Will you insure companies that have heavy duty towing services?
Absolutely we will, we have no concerns with heavy duty towing and designed this to help with customers like you in mind.
Will you insure a company if they don’t have a repair shop?
Yes we will! We don’t require you to have a repair shop or body shop, some companies require that you have a shop operation but that’s what makes us special! If you do have a shop we can insure you too and have coverages specific to the shop operation.
Will you insure companies that are “for hire” ?
Yes we will, we don’t mind if you are for hire and only have a storage lot. If you are not for hire we can insure you as well.
Will you insure a brand-new company?
We look at each customer on a case-by-case basis, although we are designed for businesses that have been operating for at least 3 years we can consider new businesses by showing you aren’t new to this industry. Reach out to our partners to see if you are able to qualify.
Will you insure Repo operations?
Unfortunately, no we don’t insure Repo companies. We were not designed to cover these types of businesses, and we wouldn’t be a good fit for you.
Do you have to insure all of the policies that a company has?
Typically yes, we will. The reason is that we want to offer you the proper coverage and protect your company, some of the coverage that you will need is covered by other insurance policies that we are packaging.
Do you require camera systems in the vehicles?
Typically, yes, we do and it’s not because we want to watch the drivers. We are looking for camera systems because they give us a chance to defend you as the customer. But more importantly if a lawsuit comes up, it allows us to defend you with proof and it’s for your benefit. We aren’t monitoring how you are driving like other companies that are in marketplace.
We also have partnered with a company that can supply camera systems at a discounted price since you are a customer of ours! Please feel free to reach out to see how you can get access to the discounted camera systems!
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